Damage and Refund Policy

At Super House, we take great pride in the quality of our products and aim to provide you with a delightful shopping experience. However, we understand that issues may occasionally arise. This policy outlines our procedures for handling damaged products and issuing refunds.

1. Reporting Damaged Products:

If you receive a damaged or defective product, please follow these steps:

  • Immediate Inspection: Inspect your product upon delivery. If you notice any damage or defects, please document them with photographs.
  • Contact Us: Contact our customer support team within 72 hours of receiving the damaged product. You can reach us at [email protected]. Please provide your order number, a description of the damage, and attach the photographs.

2. Evaluation and Resolution:

  • Assessment: Our customer support team will review your report and photographs to assess the damage or defect.
  • Resolution Options: Based on the assessment, we will offer one of the following resolutions: a. Replacement: If the damage is extensive or irreparable, we will arrange for a replacement of the damaged product at no additional cost to you. b. Repair: If the damage is minor and repairable, we may offer to have the product repaired by a certified technician. c. Refund: If a replacement or repair is not possible or acceptable to you, we will initiate a refund for the damaged product.

3. Refund Process:

  • Refund Eligibility: Refunds are typically processed within 7-14 business days of approval. Please note that eligibility for a refund is determined on a case-by-case basis.
  • Refund Method: Refunds are issued using the original payment method used during the purchase.
  • Return of Damaged Product: In some cases, we may request the return of the damaged product. If so, we will provide instructions on how to return the item, and we will cover the return shipping costs.

4. Exclusions:

  • Non-Damaged Returns: If you wish to return a product for reasons other than damage or defects (e.g., change of mind), please refer to our Return Policy for guidelines.
  • Third-Party Products: Products purchased through third-party retailers or websites are subject to their respective return and refund policies.

5. Contact Us:

If you have any questions or concerns regarding our Damage and Refund Policy, or if you need to report a damaged product, please don’t hesitate to contact our customer support team at [email protected]. We are committed to resolving any issues promptly and ensuring your satisfaction with our products and services.